000033563 - How to Enable Notifications on Applications and Questionnaires in RSA Archer 5.5.4

Document created by RSA Customer Support Employee on Jul 21, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033563
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.4
IssueNotifications are not sending after creating a new Application or Questionnaire.
TasksOne common mistake is that there is a failure to make sure that the Application and/or Questionnaire is configured correctly to allow the sending of notifications.
ResolutionAfter or while creating your Application, under the general tab there will be an options pane. If you have already created the application and need to go back to re-configure it, navigate to the Administration navigation menu > Application Builder > Manage Applications.
  • Select your target application
  • Under the general tab.
  • Ensure that the NOTIFICATIONS box is enabled.
Example of Application Configuration for Enabling notifications
For Questionnaires, this is similar.
  • Navigate to the Administration Navigation Menu > Application Builder > Manage Questionnaires
  • Select your target Questionnaire
  • Check the checkbox next to notifications
Example of Questionnaire Configuration for Enabling notifications
Perform a test notification to ensure that notifications are being sent. To assist with this you may utilize the Notifications Sent report under notifications.
  • As an Administrator, navigate to Administration > Notifications > View Notification reports
  • Navigation for accessing Notifications sent report 1
  • Click on Notifications Sent on the next window to see a report of recent notifications sent.
  • Navigation for accessing Notifications sent report 2