000033431 - Enable SSLv3 and RC4 on modern Firefox browsers for RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jul 21, 2016Last modified by RSA Customer Support on Apr 25, 2018
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Article Number000033431
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Platform (Other): Firefox 35.0 to 43.0
IssueThe following error is seen in the browser:
Secure Connection failed
ResolutionTo resolve the issue,
  1. Open a new Firefox tab
  2. In the address bar, type about:config.
  3. Accept the warning.
  4. Search in the search bar for security.tls, then
    1. Change security.tls.version.min from 1 to 0.
    2. Change security.tls.version.fallback-limit from 1 to 0.
    3. Change security.tls.unrestricted_rc4_fallback to true.
  • This is a workaround for customers who are still on Authentication Manager 8.1 pre SP1 Patch 2.
  • Also new deployments before applying updates.
  • If their Firefox version is new, or updated.
  • If they can't enable SSLv3.
Another workaround is to download a standalone older version of Firefox, using the link to Firefox 35 standalone.