000033588 - Mail Monitor Data Feed for email processing not handling To and Cc correctly in RSA Archer 5.5.4.X

Document created by RSA Customer Support Employee on Jul 21, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033588
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.4.X
Platform: Windows
IssueIf you add multiple To: and multiple Cc: values in an email Archer does not pick it up via the Mail Monitor Data Feed.
This is using the Mail Fields option using no transform. After running the mail monitor data feed you will notice only the first of the To: and first of the Cc: values will be populated.
CauseThis is a reported bug that has been reproduced in 5.5 SP4 P1. 
ResolutionIt requires code fix. This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.