on Jul 21, 2016Article Content
| Article Number | 000033588 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: 5.5.4.X Platform: Windows |
| Issue | If you add multiple To: and multiple Cc: values in an email Archer does not pick it up via the Mail Monitor Data Feed. This is using the Mail Fields option using no transform. After running the mail monitor data feed you will notice only the first of the To: and first of the Cc: values will be populated. |
| Cause | This is a reported bug that has been reproduced in 5.5 SP4 P1. |
| Resolution | It requires code fix. This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release. |