"Access to this place or content is restricted" when trying to download software from RSA Link

Document created by RSA Link Team Employee on Jul 21, 2016Last modified by RSA Link Team Employee on Jul 21, 2016
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When trying to download software from RSA Link, the following message may appear:

 

Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.

 

The reason you will see this message is if the software does not recognize you as an RSA customer or partner.  This can happen when registering for RSA Link, if the option for I am a customer or partner was not selected.

 

The fix for the error is simple, simply re-register for RSA Link using the same email address and place a check in the box this time.  You will be prompted to provide a serial number, site ID, or contract number to complete the registration process.

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