This topic describes NTP server configuration issues that you may encounter and suggests solutions to these problems.
Issues Identified by Messages in the NTP Settings Panel or Log Files
This section provides troubleshooting information for issues identified by messages Security Analytics displays in the NTP Settings panel and log files.
User Interface: Unexpected error occurred. First check the logs then contact Customer Care to resolve error.
Timestamp Level Message
|Possible Cause|| |
Low level Security Analytics configuration is in error or supporting service is not running.
Contact Customer Care.
User Interface: Specified an invalid Hostname syntax.
|Possible Cause||Tried to enter NTP server hostname that does not confirm to IP address or FQDN syntax.|
Reenter hostname in using correct syntax.
User Interface: Specified NTP server that already exists.
|Possible Cause||Tried to enter NTP server hostname that is already defined in Security Analytics.|
Enter hostname for an NTP server not configured in Security Analytics.
User Interface: Cannot reach NTP server hostname. Please verify the server address and your firewall settings.
|Possible Cause||The server address or firewall settings may be in error.|
Verify the server address and your firewall settings and correct them if required.