000021193 - Adobe Reader could not open 'RSA Authenticator Utility.pdf' because it is either not a supported file type or because the file has been corrupted'

Document created by RSA Customer Support Employee on Jul 23, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021193
Applies ToRSA Product Set:  RSA Authenticator Utility (RAU)
RSA Version/Condition:  1.0
IssueThe following error is displayed when opening RSA Authenticator Utility.pdf file in the SMS_support directory with Adobe Acrobat:
 
Adobe Reader could not open 'RSA Authenticator Utility.pdf' because it is either not a supported file type or because the file has been corrupted

 
CausePDF, in this case, stands for Package Definition File, which is used by Microsoft's System Management Server (SMS). It is not a Portable Document Format file that Adobe Reader can read.
ResolutionUse this file in conjunction with Microsoft's System Management Server (SMS) only. It is not a documentation file.
Legacy Article IDa26917

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