000033561 - In RSA Archer 5.x Scheduled Report Distribution Notifications, the Color Palette of Attachment Report is incorrect

Document created by RSA Customer Support Employee on Jul 26, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033561
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.x
 
IssueWhen a user receives a Scheduled Report Distribution Notification, the attached report(s) do not display the same color palette as is displayed in the UI when viewing the report or directly exporting the report from the UI.
Exporting the report as HTML, RTF, PDF directly from the UI, the displayed report shows the correct custom color palette for the bar chart.
Viewing the same report when generated by the Scheduled Report Distribution email, the attached report displays the wrong color palette.
Report Color Pallette in Archer UI
Scheduled Distribution Report Color Pallette
CauseKnown defect, but unable to locate an engineering/JIRA ticket that identifies this issue.
The issue does not occur in 5.5 SP4 P1 (5.5.4.1) and higher.
ResolutionUpgrade to 5.5 SP4 P1 or newer.

Attachments

    Outcomes