000033614 - In RSA Archer,  the Help Text Display Options are dropped and not saved

Document created by RSA Customer Support Employee on Jul 26, 2016Last modified by RSA Customer Support on May 29, 2019
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Article Number000033614
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Help Text
RSA Version/Condition: 5.x, 6.x
IssueWhen selecting the different Help Text display options, the selections are not maintained.

Here are the steps to reproduce:
  1. Create a Test application (or use an existing one)
  2. From Application Builder > Manage Applications > select application in question
  3. Select a Text Field (or any other field that has Help Text)
  4. Select the Help Text tab
  5. Select "None" for either View or Edit sections (or both)
  6. Click "Apply"
  7. Select ANY other Help Text display option
  8. Click "Apply"
  9. Notice that ALL configuration options are now missing
  10. If you either close the screen or save, then it defaults back to "None"

Help Text Selections get dropped
CauseIt's a known defect and it's being investigated by the Engineering team.
WorkaroundClose the window or click "Save". Then go back into the "Help Text" tab and this will allow you to make the needed changes.