000033531 - Authentication Manager 8.1 SP1 conflict between NTP time and VMWare Host time, both set

Document created by RSA Customer Support Employee on Jul 27, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033531
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0 SP1
Platform: VMware
O/S Version: ESXi 5.0
 
Issue

Authentication Manager 8.1 SP1 conflict between NTP time and VMWare Host time, both set.
Operations Console - Admin - Date and Time has blank source.
NTP source blank
System logs show conflict between NTP time and VMWare Host time.

Cause

Both an NTP server was configured (either at deployment, or later in the Operations console) and the Host Virtualization system, in this example VMware, was configured to provide Time to the guest operating System.

Resolution
  1. On right under Advanced the box was checked for VMWare Tools > Options Go to the vm image settings under
  2. Synchronize guest time with host.
  3. Uncheck that box to stop this conflict.

ntp vm tools

Workaround

Remove NTP settings in Linux and use VMWare for time.

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