Incident Management: View Incident Queue

Document created by RSA Information Design and Development on Jul 27, 2016Last modified by RSA Information Design and Development on Jul 27, 2016
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This topic provides information on how to view the incident queue and analyze the incidents that are displayed in the queue.

To view the Incident queue:

  1. In the Security Analytics menu, select Incidents > Queue.
    The My Incidents view is displayed by default. This displays a list of incidents assigned to you.
    The right hand panel displays the graphical representation of the incidents assigned to you. The graph displays the incident trend by priority and is one line per priority.
    For details on various parameters displayed and their description, see Incident Queue Tab.
    Queue_My Incidents.png
  2. Select All Incidents.
    The All Incidents view is displayed with a list of all incidents.
    The right hand panel displays the graphical representation of the incident trend by assignee and is one line per assignee.
    For details on various parameters displayed and their description, see Incident Queue Tab
    Queue_All Incidents.png
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