Incident Management: Process Flow

Document created by RSA Information Design and Development on Jul 27, 2016Last modified by RSA Information Design and Development on Jul 27, 2016
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As part of the Incident Management process flow, you can edit incidents to modify their parameters as required, delete incidents, assign the incidents to different users, and track and monitor them to closure.

The following table introduces various tasks that are performed as part of the Incident Management process.

                   
TasksReference
  1. View Incident queue 
Refer to View Incident Queue.
  1. View Incident details
Refer to View Incident Details.
  1. Edit Incidents
Refer to Edit Incidents.
  1. Investigate Incidents
There are various tasks performed as part of investigating incidents.
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