000033637 - View Results link for role review emails in the email log return request cannot be handled error in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Jul 28, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000033637
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.1
IssueWhen clicking on the View Results link for an email from a Role review, rather than being directed to the results an error is thrown:
 
The request could not be handled
Unable to create page for page ID
"UserReviewSummaryWizard"
null

 

User-added image

User-added image 
 

The error below is shown in the aveksaServer.log:
07/05/2016 06:22:09.575 ERROR (default task-48) [com.aveksa.gui.pages.PageManager]
java.lang.NullPointerException
        at com.aveksa.gui.pages.base.data.wizard.TabbedWizardDialogData.addPage(TabbedWizardDialogData.java:92)
        at com.aveksa.gui.pages.review.review.newEdit.user.UserReviewSummaryWizard.<init>(UserReviewSummaryWizard.java:95)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:526)
        at com.aveksa.gui.pages.PageManager.makeNewPage(PageManager.java:509)
        at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:362)
        at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:272)
        at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:179)
        at com.aveksa.gui.core.MainManager.doGet(MainManager.java:128)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:130)
        at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:53)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)
        at com.aveksa.gui.util.security.XSSFilter.doFilter(XSSFilter.java:20)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)
        at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:85)
        at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:61)
        at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
        at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)
        at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:56)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:51)
        at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:45)
        at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:63)
        at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:56)
        at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:58)
        at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:70)
        at io.undertow.security.handlers.SecurityInitialHandler.handleRequest(SecurityInitialHandler.java:76)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:261)
        at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:247)
        at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:76)
        at io.undertow.servlet.handlers.ServletInitialHandler$1$1.run(ServletInitialHandler.java:172)
        at java.security.AccessController.doPrivileged(Native Method)
        at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:169)
        at io.undertow.server.Connectors.executeRootHandler(Connectors.java:197)
        at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:759)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)
07/05/2016 06:22:09.578 WARN  (default task-48) [com.aveksa.gui.pages.PageManager] Unable to create page for pageID=UserReviewSummaryWizard ...
pageID=UserReviewSummaryWizard::isAnonymous=false::URL=Oid=4&ReqType=Dialog&ObjectClass=com.aveksa.gui.objects.review.GuiMonitorReview&PageID=UserReviewSummaryWizard&Action=New&ReviewUserSignOff=false&REVIEW_COVERAGE_CONTEXT_PARAM=ASSIGNED
07/05/2016 06:22:09.579 ERROR (default task-48) [com.aveksa.gui.core.MainManager] 10.30.96.87 invalid request: http://10.31.66.173/aveksa/main?Oid=4&ReqType=Dialog&ObjectClass=com.aveksa.gui.objects.review.GuiMonitorReview&PageID=UserReviewSummaryWizard&Action=New&ReviewUserSignOff=false&REVIEW_COVERAGE_CONTEXT_PARAM=ASSIGNED

 
ResolutionThis is a known issue that is being addressed by engineering. Tracking reference is ACM-65344.
WorkaroundOnly this link is effected. The admin can navigate to the review result directly through the Review > Results page in the RSA IGL User Interface.

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