000033642 - RSA Archer Mail Merge export results are different between PDF vs DOCX when the Header/Footer contains a Text Box

Document created by RSA Customer Support Employee on Jul 29, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033642
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.X
Platform: Windows
 
IssueMail Merge export results are different between PDF vs DOCX when the Header or Footer contains a Text Box.
When exporting to PDF, the margins do not seem to work properly and text flows into the footer.  When exporting the same record to DOCX (using the same template as the PDF export), the text flows correctly and goes to the next page rather into the footer.
CauseA Text Box in the Header and/or Footer is outside the range of the Header/Footer. 
ResolutionResize Text Box so the data will fit properly in Header/Footer.

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