|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 5.X
|Issue||Mail Merge export results are different between PDF vs DOCX when the Header or Footer contains a Text Box.|
When exporting to PDF, the margins do not seem to work properly and text flows into the footer. When exporting the same record to DOCX (using the same template as the PDF export), the text flows correctly and goes to the next page rather into the footer.
|Cause||A Text Box in the Header and/or Footer is outside the range of the Header/Footer.|
|Resolution||Resize Text Box so the data will fit properly in Header/Footer.|