|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.4
|Issue||Internet Explorer v11 users unable to log in.|
Users receive a warning: The system is unable to validate the user account. Please review your login credentials and try again.
Users keep receiving a warning despite trying to reset their password multiple times: Your password has expired. Please enter a new password.
|Cause||Apple's Quicktime add-on is in use in browser.|
|Resolution||Remove/Disable Quicktime add-on using the "Manage add-ons" function from the Tools menu in IE.|