Log Collection Check Point: Troubleshoot Check Point Collection

Document created by RSA Information Design and Development on Jul 29, 2016
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This topic highlights possible problems that you may encounter with Check Point Collection and suggested solutions to these problems.

Troubleshoot Check Point Collection Issues

In general, you receive more robust log messages by disabling SSL.

Log Message/
Check Point Collection is not keeping up with the pace at which a Check Point event source is sending events.
Possible CauseYou have not configured the parameters for this event source so that it have a persistent connection
SolutionTo establish a persistent connection for a Check Point server, set the following References - Check Point Collection Configuration Parameters to the following values:
Polling Interval = -1
Max Duration Poll = 0
Max Events Poll = 0
Max Idle Time Poll = 0
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