000033485 - System did not receive expected response (Sa-Server) in RSA Security Anlytics

Document created by RSA Customer Support Employee on Jul 29, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033485
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics head
RSA Version/Condition:,
Platform: CentOS
IssueTrying to upgrade from to using manual updates (with no internet connection), SA causes the following two errors and it is not possible to complete the upgrade of the SA head unit
CauseThe cause is that SA has the Live update disabled from the WebUI but it is enabled into sa.repo (with no internet connection). 
The issue is caused by this misalignment between WebUI and yum configuration. Basically, the WebUI didn't check the updates from Live, and the "yum check-update" (running through the UI) checks /etc/yum.repos/d/sa.repo (which is enabled) without success becauseUI, because the Live checkbox is disabled in the WebUI.

Check and disable the live setting from 
Administrator-> System-> Updates

If the Live checkbox is enabled, then disable it (it should be already disabled). 
Next, open an ssh session to SA Server and check the variable enabled with the following command:

vi /etc/yum.repos.d/sa.repo


if you see "enabled = 1" this means the repository is enabled.  
Change "enabled=1" to "enabled=0" in order to make sure that yum will not try again to read data from this reposiitory.  
Save the changes and run:

yum clean all


This step may not be necessary, but will refresh the repository and prevent subsequent yum commands from reading cached information. 
This Knowledgebase article should be applied only to SA Server appliance and not to any other appliances.
If you face the same error "System did not receive expected response" for others appliance please contact customer support.