000033545 - Remote Desktop Manager on RSA ECAT 4.1.x console Server (Terminal Services)

Document created by RSA Customer Support Employee on Jul 29, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033545
Applies ToRSA Product Set: ECAT
RSA Version/Condition: 4.1.x
Platform: Windows
Product Name: RSA ECAT
IssueWill the installation of terminal services on the ECAT console server affect how the console application operates?
The reason being is to allow more then 2 users logged onto ECAT Console. and to limit the number of ECAT UI installs in the field.
It also allows Analysts to have direct access to downloaded files.
ResolutionThere is no official support for Remote Desktop Services running on the ECAT server.
However there has been reports of it being installed in the field and has not proven to be a detriment to overall performance of ECAT.