000033598 - Unable to Login root user using SSH in RSA Security Analytics

Document created by RSA Customer Support Employee on Jul 29, 2016Last modified by RSA Customer Support on Apr 15, 2019
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Article Number000033598
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition: 10.x and 11.x
Platform: CentOS
IssueUnable to connect SA Appliance using root account, received Access denied error in console.

User-added image
CauseRoot user access can be disabled in /etc/ssh/sshd_config .
ResolutionConnect the appliance through IDrac or SSH with another user and switch to root after the SSH.
  1. 1. To enable ssh root logging, open the file /etc/ssh/sshd_config. 
  2.  2. Search for the following line in the file.
    # PermitRootLogin yes
  3. 3.  Remove the '#' at the beginning and save the file.                                                 
    PermitRootLogin yes

         User-added image
  4.  4.  Restart the sshd service.
       # service sshd restart