SA Cfg: 57751

Document created by RSA Information Design and Development on Jul 29, 2016Last modified by RSA Information Design and Development on Dec 2, 2016
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This topic describes NTP server configuration issues that you may encounter and suggests solutions to these problems.

Issues Identified by Messages in the NTP Settings Panel or Log Files

                                                     
MessageUser Interface: Unexpected error occurred. First check the logs then contact Customer Care to resolve error.

System Log:

Timestamp       Level       Message

yyyy-dd-mmThh:mm:ss:ms       ERROR       com.rsa.smc.sa.adm.exception.MCOAgent Exception: No request sent, we did not discover any nodes

Possible CauseLow level Security Analytics configuration is in error or supporting service is not running.
SolutionContact customer Care
MessageUser Interface: Specified an invalid Hostname syntax.
Possible Cause Interface: Specified an invalid Hostname syntax.
Solution Interface: Specified an invalid Hostname syntax.
MessageUser Interface: Specified NTP server that already exists.
Possible CauseUser Interface: Specified NTP server that already exists.
SolutionUser Interface: Specified NTP server that already exists.
MessageUser Interface: Cannot reach NTP server hostname. Please verify the server address and your firewall settings.
Possible CauseThe server address or firewall settings may be in error.
SolutionVerify the server address and your firewall settings and correct them if required.
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