Article Number | 000033594 |
Applies To | RSA Product Set: Security Analytics, NetWitness Logs and Network RSA Product/Service Type: Reporting Engine RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x, 11.X Platform: CentOS O/S Version: 6, 7 |
Issue | Reporting Engine has an output action configured to copy the report to a network share. However, the reports do not appear in the network share even when the Report Status shows "COMPLETED".
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Cause | This happens due to incorrect "Mounted Path" settings under the Network Share Configuration. |
Resolution | Navigate to Administration -> Services -> Reporting Engine -> Config -> Output Actions Under Network Share Configuration, note the mounted path and not the actual path to the network share.
Example: If the mounted share is \\10.16.8.17\shared and the mounted path is /temp/share

Then the configuration should have /temp/share and NOT the actual share path.
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