|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Reporting Engine
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x
O/S Version: 6
|Issue||Reporting Engine has an output action configured to copy the report to a network share.|
However the reports do no appear in the network share even when the Report Status shows "COMPLETED"
|Cause||This happens due to incorrect "Mounted Path" settings under the Network Share Configuration.|
|Resolution||Navigate to Administration -> Services -> Reporting Engine -> Config -> Output Actions|
Under Network Share Configuration, note the mounted path and not the actual path to the network share.
Example: If the mounted share is \\10.16.8.17\shared and the mounted path is /temp/share
Then the configuration should have /temp/share and NOT the actual share path.