000031407 - After upgrading RSA Archer 5.5.x, unable to modify Reports or Search any Applications

Document created by RSA Customer Support Employee on Aug 3, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031407
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.x
IssueAfter upgrading Archer, unable to modify Reports or Search any Applications
Unable to modify existing Reports.
The Workspace simply stays empty when searching for records.
ResolutionReset Internet Explorer Settings to solve the problem:
  1. Open Internet Options and select the Advanced tab.
  2. From Reset Internet Explorer Settings section, click the Reset button.
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