000033673 - Review Results are not generated for users having no last names in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Aug 3, 2016Last modified by RSA Customer Support on Jul 16, 2020
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Article Number000033673
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.1, 7.0.x, 7.1.0
IssueUser Access Reviews do not generate review results for users that do not have last names even when the user has entitlements that should be picked up by the review.

When a review is run directly, no results are generated for these users and the user filter popup does not retain the users when going back into view or edit the review.

When a review is generated from a User Attribute Change Rule, no results are generated for these users.


Below is an example of a review definition that includes a user whose first name is TestWoLName and who has no last name. When the review is run, no review results are generated for this user. When editing the review definition and looking at the User Selection tab, the user's name can still be seen under Include users with the following attributes but when the link is selected, the popup does not retain that user. Note Include the following users is set to none. This is only true for users who have no last name.

User-added image

This is normally just an issue in test environments where test data is created with users that have no last names.

CauseThis is a known issue reported in engineering ticket ACM-66227.
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.1.1.
WorkaroundTo workaround this issue, add last names to these users following these steps:
  1. For each affected user, add a last name in the data source.
  2. Run the relevant Identity Collector.
  3. Run unification.
  4. Edit the review definition and make sure the user selection criteria is still defined to select the affected users.
  5. Re-run the review. 
NotesIf you legitimately have production user(s) without a last name, please contact RSA Identity Governance & Lifecycle Customer Support for resolution.