on Aug 3, 2016Article Content
| Article Number | 000033673 |
| Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 6.9.1, 7.0.x, 7.1.0 |
| Issue | User Access Reviews do not generate review results for users that do not have last names even when the user has entitlements that should be picked up by the review. When a review is run directly, no results are generated for these users and the user filter popup does not retain the users when going back into view or edit the review. When a review is generated from a User Attribute Change Rule, no results are generated for these users. EXAMPLE Below is an example of a review definition that includes a user whose first name is TestWoLName and who has no last name. When the review is run, no review results are generated for this user. When editing the review definition and looking at the User Selection tab, the user's name can still be seen under Include users with the following attributes but when the link is selected, the popup does not retain that user. Note Include the following users is set to none. This is only true for users who have no last name.  This is normally just an issue in test environments where test data is created with users that have no last names. |
| Cause | This is a known issue reported in engineering ticket ACM-66227. |
| Resolution | This issue is resolved in RSA Identity Governance & Lifecycle 7.1.1. |
| Workaround | To workaround this issue, add last names to these users following these steps:
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| Notes | If you legitimately have production user(s) without a last name, please contact RSA Identity Governance & Lifecycle Customer Support for resolution. |