000033126 - No help is available. The help file was not found when opening RSA Archer 5.5.4.x Archer Control Panel (ACP)

Document created by RSA Customer Support Employee on Aug 5, 2016•Last modified by RSA Customer Support on Sep 17, 2019
Version 3Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000033126
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.4.x
IssueError opening Help for Archer Control Panel (ACP).
 
No help is available. The help file was not found.

 

User-added image
Cause
  • The file named ControlPanel.htm is missing from ..\Program Files\RSA Archer\Archer Control Panel\Help\EN.
  • There is a file named ControlPanel_ClicktoStart.htm.
  • Other language folders do not have the ControlPanel_ClicktoStart.htm file, but do contain ControlPanel.htm file.
WorkaroundIn  ..\Program Files\RSA Archer\Archer Control Panel\Help\EN, rename the ControlPanel_ClicktoStart.htm file to ControlPanel.htm.

Attachments

    Outcomes