000033126 - Error opening Help for RSA Archer Control Panel (ACP) Version 5.5.4.x: No help is available. The help file was not found.

Document created by RSA Customer Support Employee on Aug 5, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033126
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.4.x
IssueError opening Help for Archer Control Panel (ACP).
Help Unavailable
No help is available. The help file was not found.


User-added image
CauseThe file named ControlPanel.htm is missing in \Program Files\RSA Archer\Archer Control Panel\Help\EN.
There is a file named ControlPanel_ClicktoStart.htm.
Other language folders do not have the ControlPanel_ClicktoStart.htm file, but do contain ControlPanel.htm file.
WorkaroundIn the \Program Files\RSA Archer\Archer Control Panel\Help\EN folder, rename the ControlPanel_ClicktoStart.htm file to ControlPanel.htm.

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