000033656 - "Provided OTT message template was too long" error after customizing the On-Demand Tokencode Messages from RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Aug 8, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033656
Applies ToRSA Product Set: SecurID
Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
IssueAttempting to customize the On-Demand Tokencode Message from RSA Authentication Manager 8.1 via the Security Console (Setup > System Settings > On-Demand Tokencode Delivery > Tokencode Settings > General Settings > On-Demand Tokencode Message), presents the following error message:

There was a problem processing your request. 
Provided OTT message template was too long.

 
User-added image
CauseThe error message is expected if the size of the On-Demand Tokencode Message exceeds 140 bytes.
ResolutionTo resolve this issue, ensure that the custom text message created for the On-Demand Tokencode Message text box is not greater than 140 bytes.
The maximum length of the text message is 140 bytes and the number of characters depends on the type of character encoding used by the SMS provider.
The full payload of 140 bytes can support 160 7-bit characters, 140 8-bit characters, or 70 16-bit characters.
Notes
  1. The On-Demand Tokencode Message is the text of the message with the on-demand tokencode that is sent to the user.
  2. The $OTT and $Lifetime variables are replaced with the actual values, which uses some of the available characters. 
  3. Do not remove and/or edit $OTT and $Lifetime from the message template.  $OTT is a variable that is replaced with the tokencode and $Lifetime is replaced with the tokencode's lifetime/  This lifetime value is configured in the On-Demand Tokencode Lifetime field (Setup > System Settings > On-Demand Tokencode Delivery > Tokencode Settings).

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