|Applies To||RSA Product Set: SecurID|
Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||Attempting to customize the On-Demand Tokencode Message from RSA Authentication Manager 8.1 via the Security Console (Setup > System Settings > On-Demand Tokencode Delivery > Tokencode Settings > General Settings > On-Demand Tokencode Message), presents the following error message:|
There was a problem processing your request.
Provided OTT message template was too long.
|Cause||The error message is expected if the size of the On-Demand Tokencode Message exceeds 140 bytes.|
|Resolution||To resolve this issue, ensure that the custom text message created for the On-Demand Tokencode Message text box is not greater than 140 bytes.|
The maximum length of the text message is 140 bytes and the number of characters depends on the type of character encoding used by the SMS provider.
The full payload of 140 bytes can support 160 7-bit characters, 140 8-bit characters, or 70 16-bit characters.