000033720 - Performing a Lookup in RSA Archer from Cross-Reference field causes a Log Reference ID and the w3wp log file shows: Request timed out

<ApplicationData>
  <TraceData>
    <DataItem>
      <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
        <TraceIdentifier>Archer.Web</TraceIdentifier>
        <LogReferenceId>080316-163008-5926</LogReferenceId>
        <Description>Request timed out.</Description>
        <AppDomain>/LM/W3SVC/944038430/ROOT-1-131146731375176131</AppDomain>
        <ContextData>
          <BaseUrl>http://XXXX.com/SearchContent/Search.aspx</BaseUrl>
          <View>Default</View>
          <Module>ModuleId: 471, ModuleName: XXXXXXXXXX, ModuleStatus: ActiveInProduction, ModuleType: Application</Module>
          <frameWidthHeight>879,388</frameWidthHeight>
        </ContextData>
        <Exception>
          <ExceptionType>System.Web.HttpException, System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</ExceptionType>
          <Message>Request timed out.</Message>
          <Source />
          <StackTrace />
        </Exception>
      </TraceRecord>
    </DataItem>
  </TraceData>
</ApplicationData>

1. Log into the web server for this environment.
2. Open IIS Manager.
3. Select the Archer site. 
4. Open the Configuration Editor at the bottom. 

 

5. In the Section drop down list, select system.web/httpRuntime

 

6. For executionTimeout, change the value from 00:03:00 (3 minutes) to 00:20:00 (20 minutes).

 

7. Click Apply to commit the change.

 

8. Open a command prompt (cmd.exe) by right-clicking and selecting the "Run as Administrator" option.
9. Issue the command: IISRESET.