000033720 - Performing a Lookup in RSA Archer from Cross-Reference field causes a Log Reference ID and the w3wp log file shows: Request timed out

Document created by RSA Customer Support Employee on Aug 10, 2016Last modified by RSA Customer Support on Aug 9, 2019
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Article Number000033720
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.X, 6.X
 
IssueRequest timed out logged in w3wp log after the User Interface pops up a Log Reference ID.

Performing a Lookup from a Cross-Reference field that searches through hundreds of thousands of records and takes longer than the default 3 min execution timeout as configured in the Web.config. 

A sample w3wp error follows:

<ApplicationData>
  <TraceData>
    <DataItem>
      <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
        <TraceIdentifier>Archer.Web</TraceIdentifier>
        <LogReferenceId>080316-163008-5926</LogReferenceId>
        <Description>Request timed out.</Description>
        <AppDomain>/LM/W3SVC/944038430/ROOT-1-131146731375176131</AppDomain>
        <ContextData>
          <BaseUrl>http://XXXX.com/SearchContent/Search.aspx</BaseUrl>
          <View>Default</View>
          <Module>ModuleId: 471, ModuleName: XXXXXXXXXX, ModuleStatus: ActiveInProduction, ModuleType: Application</Module>
          <frameWidthHeight>879,388</frameWidthHeight>
        </ContextData>
        <Exception>
          <ExceptionType>System.Web.HttpException, System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</ExceptionType>
          <Message>Request timed out.</Message>
          <Source />
          <StackTrace />
        </Exception>
      </TraceRecord>
    </DataItem>
  </TraceData>
</ApplicationData>


 
Resolution
  1. Log into the web server for this environment.
  2. Open IIS Manager.
  3. Select the Archer site. 
  4. Open the Configuration Editor at the bottom. 

Image 1
 


  1. In the Section drop down list, select system.web/httpRuntime

Image 2
 


  1. For executionTimeout, change the value from 00:03:00 (3 minutes) to 00:20:00 (20 minutes).

Image 3
 


  1. Click Apply to commit the change.

User-added image
 


  1. Open a command prompt (cmd.exe) by right-clicking and selecting the "Run as Administrator" option.
  2. Issue the command: IISRESET.

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