000033690 - RSA Lifecycle and Governance will cease sending emails when email server goes down and does not resume when the email server is back up

Document created by RSA Customer Support Employee on Aug 10, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000033690
Applies ToRSA Product Set: RSA Lifecycle and Governance(Via L&G)
RSA Version/Condition: All
 
IssueWhen the email server goes down for any reason, L&G stops sending emails even after the email server comes up.
When the Test Email button is issued on the Admin > Email > Settings page in L&G and a valid email address is entered, the message Loading Data is shown but it never completes.
CauseJavaMail uses an infinite timeout for all socket operations by default.  When the mail server fails for some reason, the mail sending thread will hang.
Resolution
This issue is fixed in 6.9.1 P15. Apply P15 to have this issue resolved without a restart every time the mail server goes down.
 

 
WorkaroundRestart Via L&G with the commands below to start sending emails:

$ su oracle
$ acm restart

Attachments

    Outcomes