|Applies To||RSA Product Set: RSA Lifecycle and Governance(Via L&G)|
RSA Version/Condition: All
|Issue||When the email server goes down for any reason, L&G stops sending emails even after the email server comes up.|
When the Test Email button is issued on the Admin > Email > Settings page in L&G and a valid email address is entered, the message Loading Data is shown but it never completes.
|Cause||JavaMail uses an infinite timeout for all socket operations by default. When the mail server fails for some reason, the mail sending thread will hang.|
This issue is fixed in 6.9.1 P15. Apply P15 to have this issue resolved without a restart every time the mail server goes down.
|Workaround||Restart Via L&G with the commands below to start sending emails:|
$ su oracle