000033732 - Getting the error "Cannot Install Connector" to import Access Fulfillment Express (AFX) connectors on RSA Identity Governance & Lifecycle 6.8.x and above

Document created by RSA Customer Support Employee on Aug 11, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033732
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Access Fulfillment Express
RSA Version/Condition: 6.8.x and above
IssueUnable to import an AFX connector package exported from the same or a different server. The error message is:
Could not install connectors from package.
<Connector Name>
Cannot Install Connector


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An connector with the same name already exists on the target server. The connector name can be found on the Import page, as shown below:

User-added image
ResolutionDelete the existing AFX connector with the same name from the system first, then import the package.
  1. Navigate to AFX > Connectors.
  2. Check the Connector with the same name and click Delete.
  3. Go to AFX > Import.
  4. Browse to the AFX connector package and click Next.
  5. Check the connector you want to Import and click Import.