000033530 - Package unable to add Incident Response Solution to clean install system in RSA Archer

Document created by RSA Customer Support Employee on Aug 12, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000033530
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition:
IssueImporting Package gave warning regarding solution not available. When trying to add the Solution in the UI, an error occurs stating it already existed.
WorkspaceIncident ResponseWorkspaceIncident ResponseWarningThe following solution referenced in a workspace cannot be resolved: Incident Response

Customer was installing package into a clean install database. 
ResolutionIncident Response Solution does exist and is part of the Incident Management Solution. However, the customer was not licensed for this, so therefore could not see it.
When adding it via UI, Archer said it existed, which it did. We saw that the Solution was in the database even though they could not see it by running this SQL statement which lists all the Solutions that exist in the database.
SELECT * FROM tblNavMenuGroup

The customer added a solution using a different name and was able to use it to add her applications to.
The takeaway is that even though the Solution, Application, etc is not visible in the UI due to licensing, it still exists in the database and the same names cannot be created because they will conflict.