000032245 - Reminder notification is not sending out emails in RSA Archer 5.x

Document created by RSA Customer Support Employee on Aug 12, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000032245
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x
IssueSubscription Notification designed to send a Reminder email every day when there is a specific value in a Values List fails to send.
The Filter Criteria for the Notification also includes a Date field.
ResolutionThe Reminder notification needs to have the Delivery Schedule Criteria options read:
Field 'First Published' or some other relevant Date Field from the past,
Operator 'Greater Than',
Days '1',
Occurrence 'Daily',
Target 'Before Today'.  The 'Before Today' can be interpreted as 'Before Todays Date'.
 

User-added image

 

Attachments

    Outcomes