000033715 - Certificates in RSA ECAT will not pull up the module or computer list that has the certficate

Document created by RSA Customer Support Employee on Aug 12, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033715
Applies ToRSA Product Set: ECAT
RSA Product/Service Type: ECAT
RSA Version/Condition: 4.1.2, 4.2
Platform: Windows
O/S Version: Server 2012 R2
IssueLooking at the Certificates in ECAT, it will not pull up the module or computer list that has the certificate.
CauseThere is a known bug that causes the UI to not pull from the database correctly.
Steps to reproduce:
1. Go to the Main Menu -> Certificates.
2.Select a module.
3.Right click the module and select "List Windows Modules with Certificates".
4.Expected : Windows Modules with the respective certificate will be listed.
Actual : POP UP message
"No modules could be matched! ".
ResolutionThe actual fix is designated to be found in ECAT 4.2.0 in the general release build which is forthcoming.
See the workaround section below for hints on how to work around this issue.
Workaround1. Try clicking on the icon on the top right corner of the window that has the dashes in it, which expands the certificates view and opens up a much larger list.
Many of the new items in the list should allow you to select a certificate and see the list of associated machines and/or modules.
2. Additionally, if you open up machine view for an individual machine and click on a module and select "View Certificate" it will bring up the certificates window  with the module highlighted. And clicking the module and selecting "List Computers with Certificates" should populate the list of machines now.
NotesScreenshot Certificate panel, Expended View button is outlined with red rectangle.
Screenshot of Certificates panel with highlighted button