on Aug 20, 2016Article Content
| Article Number | 000033823 |
| Applies To | RSA Product Set: Identity Governance and Lifecycle, Via Lifecycle and Governance, Identity Management and Governance RSA Product/Service Type: Enterprise Software RSA Version/Condition: 6.x, 7.0 Platform: Linux, SuSE O/S Version: RHEL 5.x, RHEL 6.x, SuSE Linux Enterprise Server 11 SP3 |
| Issue | You have set the ‘Default Email Account’ in Admin--> Email, as “abc@company-name.com”.  When you create a review, all reviewers, monitors receive the email from account 'notifications@aveksa.com' instead from 'abc@company-name.com'. System does not send review email notifications from the address that you have defined as 'Default Email Account'. |
| Resolution | When any event is triggered, for example, “NewReviewMailTomonitors”, Aveksa System sends email to all monitors of newly created review. By default, this event uses the email template with below settings: This applies to the default email templates for below (all) event types:
You can also create new Email Templates with desired email address in ‘From’ section, however, that template is specified per event. The email address defined in 'Default Email Account' will be used only in cases such as using ‘Send Email’ within the review (Review --> Review Items --> Send Email), for example, as shown below.  |