000033823 - Email Notifications are not using Default Email Account in RSA Identity Governance and Lifecycle 6.x and 7.0

Document created by RSA Customer Support Employee on Aug 20, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033823
Applies ToRSA Product Set: Identity Governance and Lifecycle, Via Lifecycle and Governance, Identity Management and Governance
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 6.x, 7.0
Platform: Linux, SuSE
O/S Version: RHEL 5.x, RHEL 6.x, SuSE Linux Enterprise Server 11 SP3
IssueYou have set the ‘Default Email Account’ in Admin--> Email, as “abc@company-name.com”. 
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When you create a review, all reviewers, monitors receive the email from account 'notifications@aveksa.com' instead from 'abc@company-name.com'.
System does not send review email notifications from the address that you have defined as 'Default Email Account'.

ResolutionWhen any event is triggered, for example, “NewReviewMailTomonitors”, Aveksa System sends email to all monitors of newly created review.  By default, this event uses the email template with below settings:
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This applies to the default email templates for below (all) event types:
  • Admin Errors
  • Attribute Sync
  • Backup
  • Reviews
  • Password Management
  • Rules
  • Report
  • Register User
  • System
Hence the email template for an event needs to be modified to set the desired address in a 'From' field. If you need the email to be received from default email address, same email address needs to be used in ‘From’ section.
You can also create new Email Templates with desired email address in ‘From’ section, however, that template is specified per event.
The email address defined in 'Default Email Account' will be used only in cases such as using ‘Send Email’ within the review (Review --> Review Items --> Send Email), for example, as shown below.
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