000033725 - Authentication Manager Bulk Administration 1.5 Batch Jobs Fail on RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Aug 20, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033725
Applies ToRSA Product Set : SecurID
RSA Product/Service Type : RSA Authentication Manager
RSA Version/Condition: 8.1 Service Pack 1
Platform : SUSE Enterprise Linux
O/S Version : 11 Service Pack 3
Product Description : SecurID Appliance
IssueRSA Authentication Manager Bulk Administration 1.5 (AMBA) reports the following message:
Error 2004: Unable to communicate with server Access Denied
Command exited with non-zero status 1

 
CauseIn this instance the RSA Authentication Manager Bulk Administration 1.5 (AMBA) is using the command line option --ini <inifile> in a customized batch job and the super admin User ID and password have been set as parameters in the <inifile> file. Over time the authentication manager password policy has forced a change for the password of this super admin User ID and AMBA is using an older password, which is no longer valid.
ResolutionReplace the <inifile> where the correct super admin password is configured.
NotesAMBA parameters for the super admin User ID and password.
-a <value>
super admin user id
-P <value>
super admin password

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