000033782 - How to obtain a vanity URL for an RSA Archer SaaS Instance

Document created by RSA Customer Support Employee on Aug 22, 2016Last modified by RSA Customer Support on Oct 7, 2019
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Article Number000033782
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x and 6.x
IssueHow to obtain a vanity URL for an RSA Archer SaaS Instance?
How does this work?  Is any syntax allowed?
Do users still have to enter the Instance or would this entirely bypass that step to embed it in the vanity URL? 

For vanity URL, submit an ASR to the SaaS Operations Team with the following information:

  1. Instance ID : 11111
  2. Instance Type : DEV/PROD
  3. Vanity URL : abc-prod.archer.rsa.com

Customer needs to understand the URL needs to relate to them.  For example, if the company was called ABC, the vanity URL could be "abc-prod.archer.rsa.com". The URL can't be something generic like "grc.archer.rsa.com".