000033797 - Received Message from webpage - An item with the same key has already been added in RSA Archer 5.5.x

Document created by RSA Customer Support Employee on Aug 22, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033797
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.x
IssueThis particular error has only been seen when an iView has been created for loading a Notifications Sent report and there are multiple web servers.
Message from Webpage.
ResolutionConfirm all Web servers have identical IIS configuration, like the Application Pool and Authentication is set to Anonymous for the /api and /ws path.
User-added image