|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 18.104.22.168
|Issue||The error described below can occur during a multi-server RSA Archer installation when installing Web Role Only - where configuration service sever is not reachable.|
|Resolution||The Web Application component requires the Configuration service, which is installed with Services. The Services include Cache, Configuration, LDAP Synchronization, Job Engine, and Queuing. In a multi-host configuration, the web application server should only run the Configuration service.|
Although not recommended, the Web Application can be installed by itself. If you install Web Application separately, you must provide valid location to the Configuration service.
Follow the "Port Usage" section of the RSA Archer Platform Security Configuration Guide and open ports as required to the destination configuration service. The guide is available on the Archer Community ( https://community.rsa.com/docs/DOC-35091 )
|Notes||For full details of installing the Web Role Installation, please refer to Chapter 6 of installation guide: Web Role Installation and refer to section - Installing the Web Application Component.|