000033836 - RSA Archer Windows could not start the RSA Job Engine on Local computer

Document created by RSA Customer Support Employee on Aug 23, 2016Last modified by RSA Customer Support on Dec 20, 2019
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Article Number000033836
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.X & 6.X
Platform: Windows
 
IssueTrying to start the RSA Archer Job Engine Service causes error: Windows could not start the RSA Job Engine on Local computer.
Archer Control Panel (ACP) does not open.
CauseCommunication or authorization issue with the database server or Archer databases.
Resolution
  1. Verify that the service account running SQL is active.
  2. Verify that the SQL Configuration Manager is configured correctly.
        - SQL Server Network Configuration > TCP/IP = Enabled

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