|Applies To||RSA Product Set: SecurID Access|
|Issue||The user attempts to login to the application portal with valid username/password but logon is unsuccessful.|
|Cause||For this article, the cause is due to the user entering incorrect logon credentials.|
|Resolution||To investigate an unsuccessful logon an administrator can view the /var/log/symplified/symplified-audit.log which can be obtained as described in the article on how to generate and download an Identity Router log bundle.|
An invalid user credential will generate an error message similar to what is shown here:
DATETIME=Tue Aug 16 22:12:56 UTC 2016
MESSAGE=Unable to authenticate with the credentials you provided. Please try again.
NOT_AUTHNED_REASON=Unable to authenticate with the credentials you provided. Please try again.