|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Version/Condition: 7.x
|Issue||Customer reported a problem when trying to add a range of IP addresses to a Gold list, Black list or Watch list in AAoP Version 7.x, e.g., "Cannot add a range of values: 111.222.333.000-111.222.333.255"|
System responds with the following error message:
There was a problem processing your request.
|Resolution||To add a range of IP's, log in to AA BackOffice|
BackOffice - > Policy Management -> Manage Lists - > select New or exiting list
Add Value (click the down arrow) and select Add Range of Values Manually
Enter IP address values for the From: and To: fields and click the Add Value button.
Finally click Save button to finish adding the IP Range