RSA Troubleshooting Methodology Framework

Document created by Elena Komarova Employee on Aug 26, 2016Last modified by Connor Mccarthy on Nov 13, 2017
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Summary

This eLearning course presents a general overview of the RSA Troubleshooting Methodology Framework.

 

Overview

This FREE interactive, self-paced eLearning course is designed to provide a general overview of the RSA Troubleshooting Methodology Framework that MSSP Consultants and CS Learners can apply and follow to ensure better customer experiences.

 

The course is intended to be an ‘Introduction/Prerequisite’ before learners move on to Troubleshooting Methodology Framework specific to RSA NetWitness Logs and Packets and RSA NetWitness Endpoint.

 

Audience

MSSP Consultants and CS Learners

 

Duration

20 minutes (eLearning)

 

Prerequisite Knowledge/Skills

N/A

 

Learning Objectives

Upon successful completion of this course, participants should be able to:

  • Describe the components in the overall Troubleshooting Methodology Framework
  • Identify specific steps and associated tasks
  • Identify the interaction between components
  • Refer to ‘Troubleshooting Questions’ for solution validation

 

Course Outline

  • Introduction and Overview
  • Troubleshooting Approaches & the ‘5 Whys’
  • Troubleshooting Methodology Framework Components & Process
  • Troubleshooting Methodology Steps and Associated Tasks
  • Troubleshooting Questions to Ask Yourself

Register Now

 

 

In order to register for a class, you need to first create an EMC account
If you need further assistance, contact us

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