on Aug 29, 2016Article Content
| Article Number | 000033793 |
| Applies To | RSA Product Set: RSA Via Lifecycle and Governance(Via L&G_ RSA Version/Condition: All versions below 6.9.1 P11 |
| Issue | If a change request is initiated via Roles, we observe "Account Changes table shows Error - instead of account details" The aveksaServer logs shows the following errors: ERROR (http-0.0.0.0-8443-34) [com.aveksa.UI] com.aveksa.gui.components.table.core.TableView.printRows(TableView.java:659) - java.lang.NullPointerException at com.aveksa.server.core.account.Account.isDeleted(Account.java:341) at com.aveksa.gui.objects.account.GuiAccount.isDeleted(GuiAccount.java:175) at com.aveksa.gui.objects.account.GuiAccount.addIconToName(GuiAccount.java:134) at com.aveksa.gui.objects.account.GuiAccount.getNameWithIcons(GuiAccount.java:148) at com.aveksa.gui.objects.account.GuiAccount.getPreferredNameDisplay(GuiAccount.java:120) at com.aveksa.gui.objects.account.GuiAccount.getPreferredNameDisplay(GuiAccount.java:127) at com.aveksa.gui.pages.changeRequest.detail.changes.AccountChangeRequestItemDetailsTable.getRow(AccountChangeRequestItemDetailsTable.java:88) at com.aveksa.gui.pages.changeRequest.detail.changes.BaseChangeRequestItemDetailsTable.getRow(BaseChangeRequestItemDetailsTable.java:523) at com.aveksa.gui.components.table.core.TableView.printRows(TableView.java:654) at com.aveksa.gui.components.table.core.TableView.printPageContent(TableView.java:471) at com.aveksa.gui.components.table.core.TableView.printPage(TableView.java:433) This issue is encountered when a change request is created for a user having two or more accounts in the same application.  |
| Cause | When there are two accounts in same application for one user, the change request is not able to determine which account should have the entitlement assigned. |
| Resolution | This issue is fixed in 6.9.1 P11 and above. Deploy the patch to resolve the issue. |