000033919 - In RSA Archer 6.x, Navigation Menu and Workspace Icons fail to load in Internet Explorer 11

Document created by RSA Customer Support Employee on Aug 31, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033919
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.x
IssueArcher 6.1 Menu icons fail to load across the top of the screen as seen in the screenshots below:
Workspace icons missing:
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Navigation Menu icons missing:
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CauseThis issue is caused by the security settings that have been applied to Internet Explorer 11 through user configuration or a domain / group policy.
 
Resolution

Configure IE11 Security to allow downloading fonts from the Trusted Archer site.


  1. Internet Explorer 11.
  2. Click the Gear in the top right to open Internet Options.
  3. Select the Security tab.
  4. Click Trusted Sites button.
  5. Click Sites button.
  6. Click Add button.
  7. Enter the URL for your Archer site.
  8. Close.
  9. Set Security Level to "Medium-High" or lower.
    User-added image
  10. Click Custom Level button.
  11. From Downloads grouping, verify "Font Download" is enabled by group policy and this security level.
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  12. Click OK
  13. Click OK
  14. Close all Internet Explorer 11 windows.

If you are not able to make the configuration changes as noted above due to corporate policy, please consult your Domain Administrator, Network Security Administrator, or System Administrator for assistance.
 


For Windows 10 users only:

Configure your local system to allow IE11 to receive and use fonts.


  1. Start
  2. Regedit.exe
  3. Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplorer.exe
  4. Set MitigationOptions key to a value to 2000000000000 hexadecimal
User-added image
If you are not able to make the above changes, please consult your Domain Administrator, Network Security Administrator, or System Administrator for assistance.
 

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