000028218 - '[Ljava.lang.StackTraceElement;@382839bd  0 [main] ERROR com.aveksa.cli.BaseExecCLIModule' error backing up (exporting) the database in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 1, 2016Last modified by RSA Customer Support on Apr 10, 2020
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Article Number000028218
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2
IssueAfter a failed attempt to backup the RSA Identity Governance & Lifecycle database, any subsequent attempts to backup the database fail with an error similar to:

- [Ljava.lang.StackTraceElement;@382839bd
0 [main] ERROR com.aveksa.cli.BaseExecCLIModule - [Ljava.lang.StackTraceElement;@382839bd

This failure occurs when backing up from the user interface (Admin > System > Backup tab)  or when running the AVDB_Export_AVUSER.sh export utility from the command line interface.
CauseThis error occurs when a previous export of the database has failed. A successful export deletes the temporary table AVDB_Export_AVUSER.job. If a backup is interrupted, this table may not get cleaned up. A subsequent backup/export of the database will detect the existence of this table and be unable to continue.

This is a known issue reported in engineering ticket ACM-81423.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
  • RSA Identity Governance & Lifecycle 7.0.2 P06
  • RSA Identity Governance & Lifecycle 7.1.0
The fix is to delete the AVDB_Export_AVUSER.job table before starting the export.
WorkaroundTo workaround this issue, drop the temporary table and run the backup again. Login to SQL*Plus as avuser:

$ sqlplus avuser/<password>
SQL> drop table avuser."AVDB_EXPORT_AVUSER.job";
SQL> exit