|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2
|Issue||After a failed attempt to backup the RSA Identity Governance & Lifecycle database, any subsequent attempts to backup the database fail with an error similar to:|
This failure occurs when backing up from the user interface (Admin > System > Backup tab) or when running the AVDB_Export_AVUSER.sh export utility from the command line interface.
|Cause||This error occurs when a previous export of the database has failed. A successful export deletes the temporary table AVDB_Export_AVUSER.job. If a backup is interrupted, this table may not get cleaned up. A subsequent backup/export of the database will detect the existence of this table and be unable to continue.|
This is a known issue reported in engineering ticket ACM-81423.
|Resolution||This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:|
|Workaround||To workaround this issue, drop the temporary table and run the backup again. Login to SQL*Plus as avuser:|