|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 5.4.1 and higher
|Issue||When calling REST API controllers, the call fails with HTTP error:|
HTTP 500 Internal Server Error
Browsing to the REST API splash page fails to load with a runtime error.
Server Error in '/Archer' Application.
|Cause||In IIS Manager, the /api path is not setup as an IIS Application. This can happen if an Archer virtual directory is manually copied to create another Archer web site. The /api path should show the application icon instead of the folder icon.|
The Application Pool does not match the one assigned to Archer web site (parent) or not using the same identity/credentials.