000033691 - Access denied insufficient privileges error when clicking on entitlement Information icon in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Sep 12, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033691
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Product/Service Type: All
RSA Version/Condition: 6.8.1 P23, 6.9.1 P10, 6.9.1 P11, 6.9.1 P12
IssueAfter upgrading to 6.8.1 P23, 6.9.1 P10, 6.9.1 P11 or 6.9.1 P12, when a user who does not have System Administrator privileges or privileges to view the entitlement details of an application, clicks on the entitlement information icon the following error appears:

Insufficient privileges to view this page

User-added image
CauseThis issue was introduced by an intended change in the patch.  The change in the Info popup for users is to ensure that only privileged users can see all the information about a user.  The G&L application determines if you have view permissions on the user as determined from the Aveksa application entitlement for users.  If you are a supervisor, for example, you can see the full details of your direct reports.
ResolutionThis issue is fixed in 6.8.1 P24 and 6.9.1 P13.  Apply these patches to resolve the issue.