000033999 - Unable to download RSA Archer Attachments with Internet Explorer 11 from one computer, but works on others

Document created by RSA Customer Support Employee on Sep 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033999
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x

A single user is unable to download attachments from Archer in IE 11, but other users are able to download.  User is able to download attachments in the browser from pages aside from Archer.  
Steps to reproduce:

  1. User clicks on file.

  2. User receives the IE prompt to save the file.
    User-added image

  3. User clicks the Save button and the Save As prompt opens.

  4. User clicks the Save button and nothing happens.  Tried multiple file locations the user has access to, but nothing happens.

ResolutionUninstall and reinstall IE:

  1. Click Start.

  2. In search, type “Turn Windows features on and off”.
    User-added image

  3. Uncheck the Internet Explorer 11 option.

  4. Reboot.

  5. Repeat steps 1 - 3, but enable the Internet Explorer 11 option and click OK.

  6. Reboot.