000033933 - Target user is not displayed initially in change summary table in form detail  using Compare User feature in RSA Identity Governance and Lifecycle 7.0.1

Document created by RSA Customer Support Employee on Sep 19, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033933
Applies ToRSA Product Set: RSA Identity Governance and Lifecyle (RSA G&L)
RSA Version/Condition: 7.0.1
IssueTarget user is not displayed initially in change summary table in form detail but on moving back and forth, user detail is displayed.

Steps to reproduce:
1. Navigate to Requests->Configuration->Request Forms->Create Form.
2. Give any name to form e.g. tstForm.
3. Select apply changes to multiple users.
4. Let other default be as it is and save the form.
5. Go to field tab of form and click on New.
6. Add a compare user control and save it.
7. Run the form.
8. Select multiple target users, say user1, user2 and user3 , click Next.
9. Click on compare user control, select any source user and add some chnages.
10. go to next page, request detail page, click on form detail page.
11. No user detail is displayed.
User-added image
12. Come back to previous page and go to next page again.
13. Now click on form detail again.


Expected result:
There should be consistency in data displayed in form detail.


Actual Result
Target user is not displayed initially in change summary table in form detail.
But on moving back and forth, user detail is displayed.

ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
WorkaroundNavigate back to previous page, then select the detail page again, the user detail is displayed.

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