000030368 - Web Page not found when using HTTPS in URL in RSA Identity Management and Governance

Document created by RSA Customer Support Employee on Sep 19, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030368
Applies ToRSA Product Set: RSA Via Lifecycle and Governance
RSA Product Set: RSA Identity Management and Governance
RSA Product Set: Aveksa Access Certification Manager
RSA Product/Service Type: Appliance
RSA Version/Condition: All
Platform: JBoss
Platform (Other): Red Hat Linux
IssueWhen accessing the IMG User Interface, a "Web Page Not found" error occurs when using  HTTP over SSL.
For example:
User-added image
CauseThe firewall on Red Hat Linux is either disabled or not configured properly. The firewall needs to be running and configured for port forwarding from the standard SSL port 443 to the SSL port used by IMG which is port 8443.
ResolutionTo fix this issue, enable the Red Hat firewall and configure port forwarding.
1. Enable the firewall:
a) login as user 'root'
b) start the iptables service:
# service iptables start

This will open standard SSL port 443.

2. Modify iptables to forward SSL port 443 to SSL port 8443 as per page the section entitled  "Firewall Configuration for Red Hat" in the IMG Installation Guide.
This will automatically forward incoming requests received on port 443 to port 8443.
WorkaroundSpecify port 8443 in the connect string: