000034013 - When editing/creating a SOAP Web Service AFX connector and configuring any capability, a 'Request could not be handled' message is thrown in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 19, 2016Last modified by RSA Customer Support on Oct 31, 2019
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Article Number000034013
Applies ToRSA Product Set: Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.0, 6.9.1
IssueWhen editing/creating a SOAP Web Service AFX connector in RSA Identity Governance & Lifecycle (AFX > Connectors > {connector-name} > Edit > Capabilities tab) and configuring any connector capability, the following error occurs in the user interface:
 
   
     The request could not be handled.   

 

   
     User-added image   
CauseThis issue has been reported in engineering ticket ACM-51465.

This issue is due to incorrect or invalid configurations on the Settings tab. There are multiple different ways to produce this error.  Some examples are:
   
        
  • NoAuth/Basic Auth Connector creation with Incorrect WSDL URL
  •     
  • NoAuth Connector creation with BASIC AUTH WSDL Url provided with credentials
  •     
  • BASIC AUTH SOAP Connector with Invalid Credentials
  •     
  • BASIC AUTH SOAP Connector with No Credentials
  •    
Additional details that may help troubleshooting the WSDL connection can be found in the aveksaServer.log.

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment.
 
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.0.0 and above.

In version 7.0 RSA Identity Governance & Lifecycle has implemented more robust error handling in this area to provide better feedback as to what exactly is wrong with the WSDL information that is provided.

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