000034013 - "Request could not be handled" is a message thrown when editing SOAP connector in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Sep 19, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000034013
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle (RSA G&L)
RSA Version/Condition: 6.9, 6.9.1
IssueWhen trying to edit any capability on a SOAP AFX connector, the following error occurs:

The request could not be handled.

 

 
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CauseThis issue is due to incorrect or invalid configurations on the Settings tab. There are multiple different ways to produce this error.  Some examples are:
  • NoAuth/Basic Auth Connector creation with Incorrect WSDL URL
  • NoAuth Connector creation with BASIC AUTH WSDL Url provided with credentials
  • BASIC AUTH SOAP Connector with Invalid Credentials
  • BASIC AUTH SOAP Connector with No Credentials
Additional details that may help troubleshooting the WSDL connection can be found in the aveksaServer.log.
ResolutionUpgrade to version 7.0 or above. In version 7.0 RSA has implemented more robust error handling in this area to provide better feedback as to what exactly is wrong with the WSDL information that is provided.

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