000033997 - Access Fulfillment Express (AFX) Connector is not disabling account when user is terminated in RSA Governance & Lifecycle 7.0.1

Document created by RSA Customer Support Employee on Sep 19, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033997
Applies ToRSA Product Set: RSA Governance & Lifecycle (RSA GNL)
RSA Version/Condition: 7.0.1
IssueThis issue is documented in RSA Governance & Lifecycle 7.0.1 as a known issue:
Testing has found that when the system is configured to "Disable accounts in request" is enabled in a Termination workflow, only one change item is generated when a user is terminated.
The termination should generate two items, one for disabling the account and the other for terminating the user.  While testing the Access Fulfillment Express (AFX) connectors for Lotus Notes and Google Apps we have found that for these two connectors only a single change is generated and the disable event is not present.
Here is a example screenshot from a working connector with both change items:
User-added image
Here is an example screenshot from a connector where only a single change item is being created for the same termination workflow:
User-added image
 
CauseThis is currently listed as a known issue in the 7.0.1 release notes. The cause for this behavior is not currently available.
ResolutionThis issue is known by RSA Engineering and a fix is not currently available at the time of this KB being authored.

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