000033939 - Matching entitlements in RSA Identity Governance and Lifecycle are not displaying when Entitlement Rule is set to Ent Type = global-role in role-set policy

Document created by RSA Customer Support Employee on Sep 19, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033939
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle (RSA G&L)
RSA Version/Condition: 7.0
Platform: All supported platforms.
IssueWhen a role set uses the entitlement rule of Ent-Type=global-role, as shown below:
User-added image

Roles using that role set will not show any matching entitlements in the Add Entitlements window, despite there being matching entitlements:
User-added image
ResolutionThis issue has been reproduced by RSA support and reported to engineering in ACM-55664.
 
WorkaroundChange the Matching Entitlements field to All Entitlements.  The entitlement list can be refined using the provided grouping and search filters.

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